![]() ![]() The key task of chatbot technology is to provide conversational responses to customer queries without human intervention. ☞ The difference between chatbots and botsĪ chatbot is a computer program that can use algorithms like artificial intelligence (AI), machine learning (ML), natural language understanding (NLU), and natural language processing (NLP) to simulate a human conversation with users via text messages in the chat window. In this chatbot guide, you'll find answers to these questions and learn what makes chatbots significant. But what exactly are chatbots, and why have they become so important? Everybody is now talking about them and their value to businesses. Since 2016, when Facebook opened Messenger for bots, brands have widely adopted them. Copy link to clipboard Link copied to clipboard
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